SUPPORT & MAINTENANCE
Support & Maintenance
At NKC we support your IT, technology warranties and industry specific systems as part of our continuing commitment to provide you with a superior alternative. New Horizon’s hardware & software maintenance service provides a comprehensive array of support services to assist in the repair of all types of branded and unbranded Server, Desktop, Laptop & Peripherals including Monitors and Printers. The Services are designed to meet the budgetary demands of all customers from Large Enterprises to Small set-ups, who require the guarantee of repairs for their IT Equipment.
Hardware Maintenance Services will help simplify management, cut costs and boost performance
with onsite and remote services from a single source – minimizing your expenditure while maximizing
the performance of your IT equipment.
The arrays of services offered are:
• Annual Maintenance Agreement with Parts & Labor
• Annual Maintenance Agreement without Parts
• Per-Call On-Site Support & Services
• Carry-in Equipment Repair & Diagnostic Services
• Provisioning of Resident Engineer(s) for Support & Services
Most of our technical resources are former employees of world’s leading IT manufacturer having
prestigious IT industry certifications and trainings to fulfill the business expectations of our valued
customers. Salient features of New Horizon’s Hardware Maintenance Services include:
• Dedicated Service Desk
• Preventative Maintenance & Health check options
• Case Management – via email
• Up to 24x7x365 Priority 1 Support
• Choice of Response Times
• Highly skilled & qualified engineers
• Spare Parts for all branded and un-branded systems
Training & Development
NKC offers its clients a comprehensive range of training services and learning solutions.NKC has established specialized Learning Solutions division for delivering high quality technology training solutions. The division offers customized and official Microsoft based training services to the corporate sector tailored to specific needs of the organizations. NKC focuses on providing its corporate customers, in-house training services in our dedicated training area, equipped with the high-tech infrastructure and modern laboratory where customers/clients are trained on emerging Microsoft technologies and Cafeteria with Free Lunch/ Refreshments for our Trainees. NKC also has the privilege of having Microsoft Certified Trainers on board who are highly qualified and experts for Microsoft technologies. NKC aims to establish strong partnerships with its clients, emphasizing responsiveness and flexibility to ensure their expectations are met.
